ºÚÁÏÌìÌÃis transitioning student administration and support services to a new Student Hub model across campus.
Whether you are a prospective student, current student, graduate or visitor, ºÚÁÏÌìÌÃStudent Hubs can help answer questions, resolve issues and guide you to the right support.
The Student Hub is located on the University's Acton campus. We acknowledge the Ngunnawal and Ngambri peoples as Custodians of this land and recognise their continuing connection to Country.Learn how Country sustains learning and community at ANU.
What you need to know right now
From Monday 25 may 2026:
- Send student administration, program and course advice enquiries to student@anu.edu.au
All Student Hubs will be open
- Visit any Student Hub for general enquiries
- Visit your designated (home) Hub for program-specific advice
- The Student Hub Kambri will operate as normal
SERVICE UPDATES
Before you visit, check the "Opening hours" section below for current service details.
Email student@anu.edu.au
Email student@anu.edu.au
To help us respond efficiently:
• Send your enquiry from your ºÚÁÏÌìÌÃemail account
• Include your student number if you have one
• Do not send duplicate enquiries
Phone +61 2 6125 3339
Phone +61 2 6125 3339 Open Monday to Friday 10am-4pm
Visit a Student Hub
Student Hubs are available across campus to help you access support, advice and services closer to where you study.
Student Hub Kambri
Location
Services
- General student enquiries including:
- Managing your degree and enrolment
- University systems and processes
- Fees and payments
- Records and documents
- Student card collection
- CASS and CBE Course and Program Advice Sessions (open 10am-12pm)
- Allianz OSHC (closed 12:30-1:30pm for lunch)
- IT Support (closed 12-1pm Fridays for lunch)
- University Accommodation (closed 12-1pm for lunch)
Opening hours
Monday, Tuesday, Thursday, and Friday: 10am-4pm
Wednesday: 10am-5pm
Student Hub South
Location
Ground Floor,
Services
- General student enquiries including:
- Managing your degree and enrolment
- University systems and processes
- CAP and CLGP Course and Program Advice Sessions
Opening hours
Monday-Friday: 10am-12pm (noon)
Student Hub North
Location
Ground Floor, Building 42, Peter Baume Building, University Avenue
Services
- General student enquiries including:
- Managing your degree and enrolment
- University systems and processes
- CoSM and CSS Course and Program Advice Sessions
Opening hours
Monday-Friday: 10am-12pm (noon)
Student Hub Kingsley
Ground Floor, Building 26C, Kingsley Street
Opening hours Monday-Friday: 10am-4pm
Services available General enquiries for CBE students. For Program and course advice for CBE students, please visit the Kambri Hub.
Student Hub Kambri - detailed service opening hours
Student Hub Kambri Opening hours - Week 12, Semester 1 2026
| Date | Student Hub | Student Central | Service Desk (IT) | Accommodation | Allianz OSHC |
|---|---|---|---|---|---|
| Mon 25 May | 10am - 4pm | 10am - 4pm | 10am - 4pm | 10am - 12pm 1 - 4pm | 10am - 12:30pm 1:30 - 4pm |
| Tues 26 May | 10am - 4pm | 10am - 4pm | 10am - 4pm | 10am - 12pm 1 - 4pm | 10am - 12:30pm 1:30 - 4pm |
| Wed 27 May | 10am - 5pm | 10am - 5pm | 10am - 4pm | 10am - 12pm 1 - 4pm | 10am - 12:30pm 1:30 - 5pm |
| Thurs 28 May | 10am - 4pm | 10am - 4pm | 10am - 4pm | 10am - 12pm 1 - 4pm | 10am - 12:30pm 1:30 - 4pm |
| Fri 29 May | 10am - 4pm | 10am - 4pm | 10am - 4pm | 10am - 12pm 1 - 4pm | 10am - 12:30pm 1:30 - 4pm |
We are closed on and during the University end of year shutdown.
Check Service Updates at the top of this page for any unplanned changes to operating hours.
Student Hub Kambri - Access & Location
Location
The Student Hub is located on the ºÚÁÏÌìÌÃActon Campus, on Ngunnawal and Ngambri Country.
Level 1, Di Riddell Student Centre (Building 154)
154 University Avenue, Kambri
Acton ACT 2601
Open Student Hub location in Apple Maps
Open Student Hub location on the ºÚÁÏÌìÌÃCampus Map
Physical Access
The Student Hub has lift access, automatic doors, step-free entry and wide walkways suitable for mobility devices and prams. These features also provide access to nearby bathrooms and the parents and carers room (see Bathrooms below).
If you arrive via Joplin Lane on the lower ground level (near the underground car park, supermarket and food outlets), you can reach the Student Hub by:
- using the stairs, or
- selecting Level 1 in the lift next to the Chatime store.
For parking information, accessible paths and public transport routes, see the .
Sensory and communication support
If you would be more comfortable with a quieter space, a private room, extra time, or support with communication, please let us know at check-in. You are welcome to share as much or as little as you like.
The Student Hub can be busy at certain times. If noise, crowds or waiting are difficult for you, please tell us at check-in or contact Student Central before your visit and we will do our best to support you.
Bathrooms
Bathrooms, including accessible bathrooms, are located immediately next to the Student Hub on Level 1.
A gender-neutral bathroom and a parents and carers room are located on Level 2 and can be accessed by lift from the Student Hub foyer.
Student Hub Kambri - Step-by-step guide to visiting
Step 1 - Before you arrive
Please bring:
- your Student ID card (or government-issued photo ID if replacing your Student ID card)
- any documents related to your enquiry
If you need IT support, also bring:
- your device and charger
- your phone for multi-factor authentication (MFA) codes
Step 2 - Check-in when you arrive
- Scan the QR code
This opens the Student Hub Kambri check-in form on your device. If you prefer, or cannot use your own device, staff at the desk closest to the welcome point can check you in.
- Complete the check-in form.
You can tell us your preferred name, what you need help with, and whether you would like any access adjustments. You can also request a quieter callout or a visual cue instead of your name being spoken.
- Find a seat or space in our waiting area.
When it is your turn, a staff member will come to the waiting area and use the option you selected.
Please note: last check-in each day is 15 minutes before closing time.
From Monday 25 May to Friday 24 July 2026 (Orientation Week), the Student Hub locations listed above will be operational during the advertised opening hours and will provide the services outlined for each location.
During this period, students will be able to continue accessing in-person support, general enquiries and program-specific advice through the relevant Student Hub locations as the new model is progressively implemented ahead of Semester 2.
From Monday 27 July 2026 (Week 1, Semester 2), all Student Hub locations will move to standard operating hours:
- Monday, Tuesday, Thursday and Friday: 10am-4pm
- Wednesday: 10am-5pm
Further information about Semester 2 arrangements, including additional guidance and updated webpages, will be shared closer to the start of semester.
We recognise this is a significant change to how student support services are delivered across campus, and ensuring students are informed throughout the transition has been a key priority.
We are committed to continuing to communicate openly and regularly as arrangements are finalised and additional services come online. Students will continue to receive updates, guidance and practical information throughout the transition period to support a smooth move into the new Student Hub model ahead of Semester 2.
Further information, including updated webpages, FAQs and Semester 2 arrangements, will continue to be shared over the coming weeks.
Q) Why are these changes being introduced?
ºÚÁÏÌìÌÃis changing how students access support, so it is easier to know where to go for help. These changes bring the Student Hub services together into a more coordinated model, with the aim of making support easier to access, more consistent, and closer to where students study and spend time on campus.
Over the coming months, Student Hubs will give students clearer entry points for support, more consistent advice across campus, and better connection between general enquiries, program advice, and the right team for their situation. This means students should not need to work out which College, team, or office to contact before asking for help.
Q) Can I still access support during exams and the semester break?
Yes. Student support services will continue throughout the transition period. While some locations and services will operate differently during this time, support will remain available to students.
Q) Can I still get program or course advice?
Yes. Program and course advice will continue to be available through the relevant Student Hub locations listed above.
Q) I'm not sure where to go, what should I do?
You can visit any Student Hub for general help, and staff will guide you to the right support if needed.
Q) Can I provide feedback on these changes?
Yes. We recognise this is a new approach, and your feedback will be important in shaping how the service evolves. Students can continue to provide feedback or raise concerns through the
If you have any immediate questions, you can contact Student Hub directly via student@anu.edu.au